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FAQ

Take a quick look below to find answers to our most commonly asked questions. Let us know if you have additional questions. We’re here for you! If you would like to chat further, contact us at 1(800) 566-1643

Find answers to the most commonly asked questions

What is the Resolution Dental Plan? 

The Resolution Dental Plan is a licensed discount medical plan offered through participating Resolution Dental Plan providers.  The participating Resolution dentists in your area have agreed to charge plan members a discounted rate for dental services rendered in their office. To become a member and access the discounts, you must purchase an annual membership at the low annual fee. Resolution is not insurance.. There are no claim forms to submit or waiting periods for those services you need right away. You may use the plan as often as you would like.

How Does Resolution Dental Plan Work? 

Access to the Resolution Dental Plan is simple. Once you become a member of the plan by enrolling at the dental office, plan website or by phone, you may begin using the plan immediately.  Along with the low yearly membership fee, Resolution Dental Plan includes evaluation at no charge and reduced fees for X-Rays and procedures. Essentially, the plan pays for itself after the first day of use. Discounts are applied at the time of service and patients pay the discounted fees directly to the dental office for all dental services provided. Resolution Dental Plan is not insurance, therefore, there are no exclusions, limitations, or maximums that apply. There are no claim forms to submit, and no waiting periods for any dental services.

Membership Advantages

Comprehensive Exam – NO CHARGE
Problem Focused Exam– NO CHARGE
Immediate plan activation
Low yearly membership fee
NO waiting period
NO annual maximums
NO claim forms to submit
NO pre-existing condition exclusions
Access to a large network of Participating Providers

After enrolling in the Resolution Dental Plan, you may print your ID cards by logging into your membership account from the plan website, Member Login Portal.  A Dental Plan Description of Services/Disclosure form may be found online in the Member Services portal or on the Support page. If you wish to receive it by mail, please call us.

Who accepts the Resolution Dental Plan?

Active plan members can use their plan membership at any affiliated Resolution Dental office. A list of the dental offices that accept the Resolution Dental Plan may be accessed through the plan website, or by calling a Customer Service Representative directly at 1 (800) 566-1643 Monday – Friday from 7am – 7pm CST.

How soon can I start using my plan?

Once you have enrolled in the plan and your payment has been successfully processed, you may begin using the plan immediately. The quickest way to enroll is through the Resolution Website (www.theResolutiondentalplans.com) and clicking Join Now, or by contacting a Resolution Customer Service Representative at 1(800) 566-1643. We can enroll, process your payment and provide you with your membership ID number within 3-5 minutes. You may also enroll at a participating dental office or by U.S. mail.

How often can I use the plan?

You may use the plan as often as you wish. There are no limits on how often you and your family can use the dental plan as long as your membership is active. As a Member you will pay the discounted fee to the dental office for the services provided.

How long is the membership active?

Your Resolution membership is active for 1-year. The 1-year lasts 365 days from the enrollment date. Resolution memberships do not automatically renew at the end of their term. We do not keep your credit card information on file. All Members will be notified via U.S. mail, email and by phone prior to their membership termination renewal date of their option to renew.

Can I add additional family members on to the plan at a later date?

Yes, family members may be added to the plan at any time.  If you sign up for “Family Plan,” all members of your immediate family currently living in your household can take advantage of the discounts. This may be done through the website or by calling a dedicated Resolution Customer Service Representative at 1 (800) 566-1643. Please note, the new member(s) added will keep the same termination date as the subscriber regardless of when the member was added. If adding a member to the plan changes your plan type, you simply pay the difference. The difference in price is as follows:

Individual Plan upgrade to a 2-Individual Plan           Amount Due: $30

Individual Plan upgrade to a Family Plan                     Amount Due: $50

2-Individual Plan upgrade to a Family Plan                 Amount Due: $20     

What if I already have insurance?

The program provides discounts for services or treatment that may not be covered by your dental insurance plan. If you have dental insurance, you should discuss with your participating dental provider if the Resolution Dental Plan is an option for you.

When will I receive my ID cards?

Once you enroll with Resolution Dental Plan you may print your ID cards immediately by logging in to the online Member Portal from the Resolution Dental Plan website (www.theResolutiondentalplans.com).  If you are unable to print your ID cards or encounter any difficulties accessing your account, please contact us at 1 (800) 566-1643.

Can I use the Resolution Dental Plan at any dentist?

The dental provider must be a participating provider in the Resolution Dental Plan. A list of dental offices that accept the plan may be viewed on the plan website or by calling a Resolution Customer Service Representative at 1 (800) 566-1643.  You may select any participating provider from the network and may change network providers at any time.

Can the Resolution Dental Plan be used when traveling in another state?

Yes, patients can visit a participating office in any state. Find an office while traveling on the plan Website.

What if I am referred out to a specialist?

You will receive the Plan discounts by going to a participating provider. Please verify with the office if they are referring you to a specialist to confirm if they are a participating provider.

Can I be denied participation in this plan?

No, there are no restrictions on participation, regardless of your age or conditions which existed prior to your enrollment.

How do I get additional ID cards for my family members and/or replacement cards?

Resolution Dental Plan members can login to their online account. Within the Members Services page, membership ID cards can be re-printed and upgrades to add-on additional members may be processed. If you do not have access to a computer or printer, please contact us at 1 (800) 566-1643 to request additional or replacement ID cards.

How do I cancel my plan?

You will have thirty (30) days after joining to cancel your plan and receive a refund of your enrollment fee. If you cancel, you will be charged a $15.00 processing fee, which will be deducted from your refund.  However, no cancellation will be permitted if you or any eligible family member received discounted services from a participating dentist during this 30-day period.

To receive your refund, you must submit a written request for the refund to The CDI Group and return all identification cards.

Taking care of your oral health is an investment in your overall health. After all, if you are taking good care of your teeth & gums, you’re probably taking good care of yourself!